Thank you for shopping with JapaCounters.in.

We want you to have a smooth and satisfactory shopping experience. Please read the following Refund, Cancellation, Return, and Replacement Policy carefully before placing your order.

By placing an order through JapaCounters.in, you acknowledge and agree to the terms described below.

1. Order Cancellation

Once an order is placed, we begin processing it as quickly as possible.

Cancellation Window

Orders may be cancelled within 2 hours of placing the order, provided the order has not already been dispatched.

Once an order has been processed or shipped, cancellation may no longer be possible.

To request a cancellation, contact our customer-support team as soon as possible with your Order ID.

Cancellation Refund

If your cancellation request is eligible and approved, the applicable refund will be processed to the original payment method.

Refund processing may take approximately 7–10 working days, depending on your payment provider or bank.

2. Return & Replacement Policy

We accept return or replacement requests only for eligible issues with the product received.

A return or replacement may be considered in the following situations:

Damaged Product

If your Japa Counter arrives physically damaged, broken, or defective, please contact us immediately after delivery.

Missing Product

If an item listed in your order is missing from the package, please notify us within the specified claim period.

Incorrect Product

If you receive a product that is different from the product ordered, please contact our support team with your Order ID and relevant photographs/video.

3. Unboxing Video Requirement

For damage, missing-item, defective-product, or incorrect-product claims, we strongly recommend recording a continuous, clear, and unedited unboxing video from the moment the package is opened.

The video should clearly show:

• The sealed package

• Shipping label

• Package condition

• Opening of the package

• Product received

• Any visible damage or missing item

An unboxing video may be required to verify and process a claim.

Without sufficient evidence, we may be unable to approve a return or replacement request.

4. Time Limit for Claims

Any issue with your order should be reported within 24 hours of delivery.

Requests received after this period may not be eligible for return or replacement.

Please contact us as soon as you notice a problem so that we can investigate it promptly.

5. Conditions for Return or Replacement

To be eligible, the product should generally:

• Be unused

• Be in the condition in which it was received

• Include its original packaging and accessories, where applicable

• Not have been intentionally damaged or altered

• Be supported by relevant photographs/videos when requested

• Be reported within the applicable claim period

We may request additional information, photographs, videos, or other evidence before approving a claim.

6. Products Not Eligible for Return

A return or replacement may not be accepted in cases including:

• Change of mind after purchase

• Incorrect product ordered by the customer

• Product used or modified after delivery

• Damage caused after delivery due to misuse or improper handling

• Claims reported after the applicable claim period

• Missing required evidence where such evidence is reasonably necessary to verify the claim

Any exception will be considered on a case-by-case basis.

7. Refunds

Where a refund is approved, the refund will generally be issued to the original payment method used for the order.

The time taken for the amount to appear in your account can vary depending on the payment gateway, bank, card issuer, or other payment provider.

JapaCounters.in does not control the processing time of third-party financial institutions.

8. Replacement

Where a replacement is approved, we may provide a replacement product subject to product availability.

If the exact product is unavailable, we may contact you to discuss an appropriate resolution.

Replacement timelines may vary depending on product availability and delivery location.

9. Return Shipping

Where a return is approved, we will provide instructions regarding the return process.

Depending on the reason for the return and the circumstances of the case, return shipping arrangements may vary.

Customers should not send products back without receiving instructions from our support team.

10. Verification of Claims

All return, replacement, and refund requests are subject to verification.

We may review:

• Order details

• Product photographs

• Unboxing video

• Packaging condition

• Shipping information

• Product condition

• Other information relevant to the claim

Approval will be based on the circumstances of the individual case and applicable consumer laws.

11. How to Request a Return or Replacement

To submit a request, contact our customer-support team with:

Order ID:
Customer Name:
Registered Phone/Email:
Reason for Request:
Photographs/Video:

Please provide as much relevant information as possible so that we can process your request efficiently.

12. Contact Us

For cancellation, refund, return, or replacement-related questions, please contact us:

JapaCounters.in

Email: [Your Official Email Address]

Phone/WhatsApp: [Your Phone Number]

Website: japacounters.in

Business Address: [Your Complete Business Address]

Please mention your Order ID in all order-related communications.

13. Policy Updates

JapaCounters.in may update this Refund & Returns Policy from time to time to reflect changes in our products, business practices, payment systems, delivery arrangements, or applicable laws.

Any updated version will be published on this page with a revised Last Updated date.

Thank you for choosing JapaCounters.in.

We appreciate your trust and are committed to providing a reliable and transparent shopping experience.